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Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
Will Solene fall off during workouts?+
No. Solene's clip-on design wraps securely around your ear, offering a more secure fit than standard earbuds, made specifically for movement, running, and workouts.
Are the charms included, and can I swap them?+
Yes, all charms are included with your purchase and can be swapped anytime.
How long does shipping take?+
Standard shipping takes 3 to 7 business days. Need it sooner? Express shipping is available and takes 1 to 3 business days.
Will Solene work with my phone?+
Yes, Solene connects via Bluetooth and is compatible with iOS, Android, and other Bluetooth-enabled devices.
How long does the battery last?+
Up to 6 hours of playback per charge, with additional charges available on the go using the included charging case.
What is your return policy?+
We offer a 100 day risk-free trial. If you're not satisfied with your purchase, contact us within 100 days of receiving your order for a full refund, no questions asked. Every Solene also comes with a lifetime warranty against manufacturing defects.
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